Terms of Service.
Reserve:Haute | The Caviar Circle
Effective Date: August 15, 2026
Last Updated: August 15, 2026
1. Agreement to Terms
These Terms & Conditions ("Terms") govern your use of reservehaute.com (the "Site") and any experience, activation, membership, or product provided by Reserve Haute, LLC., a Florida limited liability company, doing business as Reserve:Haute ("Reserve:Haute,” “R:H,” "we," "us," or "our").
By accessing the Site, joining the waitlist, submitting an inquiry, or booking an experience, you agree to these Terms. If you do not agree, do not use the Site or our services.
A signed event agreement, proposal, or invoice ("Event Agreement") may supplement these Terms. Where a conflict exists, the Event Agreement controls for that engagement.
2. Eligibility
You must be at least 18 years of age to use the Site or enter into an agreement with us. Certain elements of our experiences, including any service or presentation involving alcohol, are restricted to individuals 21 years of age or older. You represent that all information you submit is accurate and that you have authority to bind any entity on whose behalf you are contracting.
3. Nature of Our Services
R:H designs and executes private, curated caviar experiences and brand activations. We are an experiential hospitality and service provider. Our offerings may include on-site service, guided tasting, pairing presentation, and related programming.
Invitation and access are discretionary. Submission of a waitlist entry, inquiry, or application creates no entitlement to service, membership, or admission. We reserve the right to accept, decline, or discontinue any inquiry, booking, or membership at our sole discretion for any lawful reason.
4. The Caviar Circle Membership
- Membership in The Caviar Circle is by invitation only, personal, non-transferable, and non-assignable.
- Membership does not convey any ownership, equity, or proprietary interest in R:H.
- Members are expected to observe discretion regarding other members, guests, and the details of private gatherings.
- Any membership fees or dues, if instituted, will be disclosed at the time of invitation and are non-refundable except as expressly stated.
- Members are required to signed a non-disclosure agreement and confidentiality.
- Members will be informed ahead of time should any photography are prohibited prior to reserving any experiences.
- We may suspend or revoke membership for conduct inconsistent with these Terms, including breach of confidentiality, misrepresentation, unauthorized commercial use of the affiliation, or conduct that endangers or disrupts an event.
-R:H has full authority and does not have to provide any reasons at all to remove, not approve, and denied access should a guest, member or potential member applying.
- Experiences will be paid in full within thirty (30) days prior to activation.
- Experiences are non-refundable, non-transferable, and non-assignable as all guests are pre-vetted and based on extended by invitation only.
5. Reservations, Deposits & Payment
- A reservation is confirmed only upon (a) our written confirmation and (b) receipt of the required deposit.
- Deposits are non-refundable and are applied to the total engagement fee, except as provided in Section 7.
- Final guest count and menu selections are due fourteen (14) business days prior to the event date. Charges are based on the greater of the final confirmed count with the initial minimum count that was provided at the time of the deposit.
- The balance is due fourteen (14) business days prior to the event date unless otherwise stated in the Event Agreement. We reserve the right to cancel any engagement for which the balance remains unpaid.
- Should the event date and menu selection should be reserved less than fourteen (14) business days in advance of the event date, non-refundable full payment, guest counts, menu selection must be finalize on the day of reservation.
- Fees do not include applicable sales tax, travel, lodging, permit fees, venue charges, or gratuity unless expressly stated. Florida sales tax will be applied at the rate in effect for the county of service.
- Late payments may accrue interest at 1.5% per month or the maximum permitted by law, plus reasonable collection and attorneys' fees.
- Chargebacks: You agree to contact us before initiating a chargeback. Initiating a chargeback for services rendered constitutes a breach of these Terms.
6. Cancellation & Rescheduling
Unless otherwise stated in your Event Agreement:
Written Notice Given by ClientResult
More than (30) days before event | Deposit forfeited; balance released
(15)–(30) days before event | Deposit forfeited; balance due
(14) days or fewer before event | Full engagement fee due
Because our products are highly perishable and sourced to order, product costs incurred on your behalf are non-recoverable once procurement has begun.
Rescheduling: One reschedule may be permitted at our discretion if requested more than sixty (60) days in advance, subject to availability and any incremental cost. Rescheduling is not a cancellation and does not restore a forfeited deposit.
7. Weather, Force Majeure & Relocation
Our products are temperature-sensitive and subject to strict food-safety requirements. For outdoor or partially outdoor activations:
- You are responsible for a viable indoor alternative or adequate covered, shaded, climate-mitigated space. We will consult on requirements in advance.
- We reserve the sole right to relocate, modify, delay, shorten, or suspend service where conditions; including excessive heat, precipitation, high wind, lightning within a ten (10) mile radius, or unsafe site conditions that would compromise product integrity, guest safety, or personnel safety. Such action is not a breach and does not entitle you to a refund.
- If we must cancel entirely due to a force majeure event; including severe weather, hurricane, named storm, flood, fire, power failure, public health order, government action, civil unrest, strike, transportation failure, or supply-chain interruption beyond our reasonable control — we will, at our election, offer a credit toward a future engagement valid for twelve (12) months, or a refund of amounts paid less non-recoverable product, admin fees, any custom ordered for your event and vendor costs already incurred.
- Neither party is liable to the other for delay or failure to perform caused by a force majeure event.
8. Client & Venue Responsibilities
You are responsible for ensuring, at no cost to us:
- Timely access to the venue for load-in, setup, and breakdown;
- Any venue approvals, permits, insurance certificates, or building requirements imposed by your venue, HOA, marina, or municipality; with the exception of providing our insurance certificate.
- Adequate level surface area, power where specified, shade or shelter where applicable, and safe access;
- Accurate site information, including stairs, elevators, distance from parking, and any restrictions.
Delays, inaccessibility, or misrepresented site conditions that extend service time may incur additional charges. We are not responsible for damage to property arising from conditions we did not create.
9. Food Safety, Allergens & Consumption
- Caviar and roe are raw, unpasteurized products. Consuming raw or undercooked seafood may increase the risk of foodborne illness, particularly for pregnant individuals, young children, older adults, and those with compromised immune systems or certain medical conditions.
- Our service may involve or come into contact with fish, shellfish, eggs, dairy, wheat, soy, sesame, and tree nuts. We cannot guarantee an allergen-free environment.
- You are responsible for communicating all allergies and dietary restrictions in writing in advance and for informing your guests of the products being served.
- Leftover or take-home policy: Once product leaves our custody and temperature control, we bear no responsibility for its handling, storage, or consumption, and you assume all risk.
- We reserve the right to discard any product that has fallen outside safe temperature parameters, without refund.
10. Alcohol
Reserve:Haute does not independently sell, furnish, or serve alcoholic beverages except where we have been specifically contracted to provide alcohol pairing and/or tasting service as part of your engagement, and we hold or have secured the applicable license for that service. In all other circumstances, any alcohol present at your event is provided and controlled by you, your guests, or your licensed venue or caterer, and you are solely responsible for its lawful service, age verification, and the conduct of guests in connection with it.
Where we are contracted to provide alcohol pairing or tasting service, we will serve only within the scope, quantities, and license authority governing that engagement, and standard responsible-service practices apply, including the right described below to decline service to any individual who appears intoxicated or cannot verify they are 21 or older.
Regardless of who is serving, Reserve:Haute reserves the right to decline participation in, pause, or discontinue any portion of an event involving alcohol where a guest appears intoxicated, is unable to verify they are 21 years of age or older, or where continued service would place our personnel, other guests, or our license standing at risk.
11. Conduct & Right to Refuse Service
We may refuse, suspend, or terminate service without refund where any person engages in threatening, harassing, discriminatory, unsafe, or unlawful conduct toward our personnel, guests, or property, or where continuing would place our personnel at risk.
12. Media, Photography & Confidentiality
- We may photograph or record our products, styling, and service at an engagement for portfolio and marketing purposes. We will not publish images in which guests are identifiable without permission, and you may request a full no-media engagement in writing before the event date.
- By attending an activation where notice is posted, guests grant permission for their likeness to appear incidentally in photography or video, without compensation, unless they notify our on-site lead.
- We honor client confidentiality. We will not disclose your identity, venue, or event details publicly without your written consent, and we are prepared to execute a mutual non-disclosure agreement upon request.
13. Products, Sourcing & Substitution
- Our products are sourced from vetted producers and imported in compliance with applicable U.S. federal requirements, including CITES and U.S. Fish and Wildlife Service permitting where applicable.
- Availability of specific varieties, grades, and vintages is subject to harvest, allocation, and import timing. We reserve the right to substitute a product of equal or greater quality and value where a specified selection is unavailable, with notice where practicable.
- Perishable goods, if offered for sale, are final sale and non-returnable. Claims relating to condition on arrival must be reported with photographs within [24] hours of delivery. We are not responsible for delivery failures caused by an inaccurate address, refusal of delivery, or a recipient's failure to promptly refrigerate the product.
14. Intellectual Property
The Site and all content, including the marks R:H, THE CAVIAR CIRCLE, associated logos, wordmarks, photography, video, copy, menus, pricing structures, service formats, and program design, are owned by us or our licensors and protected by intellectual property law.
You may not reproduce, distribute, modify, republish, scrape, or create derivative works from Site content, or use it to train any machine-learning or artificial-intelligence system, without our prior written consent. No license is granted except the limited right to view the Site for personal, non-commercial purposes. Use of our marks or affiliation in your own marketing requires prior written approval.
15. Third Parties
We may engage independent contractors, venues, and vendors. We are not responsible for the acts, omissions, products, or services of third parties you engage directly, including venues, planners, photographers, and beverage providers.
16. Disclaimers
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, R:H AND ITS MEMBERS, OFFICERS, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATING TO THE SITE OR OUR SERVICES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO US FOR THE ENGAGEMENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.
18. Indemnification
You agree to indemnify, defend, and hold harmless R:H and its members, officers, contractors, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your guests' conduct, alcohol furnished by or on behalf of you, venue conditions within your control, or your violation of any law or third-party right.
19. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
The parties will first attempt to resolve any dispute in good faith through direct discussion for thirty (30) days. If unresolved, the dispute shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Hillsborough County, Florida. Judgment on the award may be entered in any court of competent jurisdiction.
Class Action Waiver. Disputes will be resolved on an individual basis only. You and R:H waive any right to participate in a class, collective, or representative action.
Jury Waiver. To the extent any matter proceeds in court, both parties knowingly waive trial by jury.
Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information. Exclusive venue for such actions is Hillsborough County, Florida.
20. General
- Entire Agreement. These Terms, together with the Privacy Policy and any Event Agreement, constitute the entire agreement between the parties.
- Severability. If any provision is held unenforceable, the remainder stays in effect.
- No Waiver. Failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign your rights without our written consent. We may assign in connection with a merger, financing, or sale of assets.
- Independent Contractor. Nothing here creates a partnership, joint venture, employment, or agency relationship.
- Notices. Notices to us must be sent to the email and address below.
- Changes. We may revise these Terms at any time by posting an updated version. Continued use of the Site after posting constitutes acceptance. The Terms in effect on the date of your Event Agreement govern that engagement.
21. Contact
Reserve:Haute
Reserve Haute, LLC.
2080 E Edgewood Dr, Lakeland, FL 33803
Email: hello@reservehaute.com
© 2026 Reserve Haute, LLC., All rights reserved.